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It was a frustrating shark tank. They had tried to take R1 from my account, but had been blocked. So, Bianca deleted her profile and mailed them back, asking what they were trying to charge for. She said the site was vague, their practices were unfair and they failed to inform her of the tariff increases. Then threatened to take it further.

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The following day, EliteSingles told her she was wrong not to have realised they were entitled to the automatic renewal payment but, as a gesture of goodwill, they would write off her case. Try to find their price list! They have no phone numbers and claim to operate from a building in Germany.

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I hope they get shut down or else forced to at least comply with our laws! A PR spokesman responded: Our members in South Africa are able to cancel their account up to 24 hours before renewal Members can cancel their subscriptions either on the website itself, via e-mail or using the contact form.

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For app payments, these can be cancelled via Google Play or iTunes depending on operating system. We have implemented these policies in line with South African law; however, we do feel it is only fair to be more lenient if our users fail to cancel within the stated cancellation period. Our team of customer care agents are on hand to support our members in such cases, to make the process as simple as possible.

EliteSingles is violating our domestic laws.

They think they have gone out of their way to accommodate SA consumers in their response to you. They will learn eventually. On Hello Peter, there are only complaints.

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  • One pointed out that, in their terms and conditions, it states they will automatically renew your subscription indefinitely.